Privacy Policy
Last updated: 13 November 2026 • Fully compliant with the UK Data Protection Act 2018 and UK GDPR.
At Casino Payments UK, we take the confidentiality of your personal information seriously. This Privacy Policy details the types of data we collect, why we collect it, how it is safeguarded, and your statutory legal rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Data Controller Information
Casino Payments UK acts as the Data Controller responsible for the processing of your personal information collected via this website. For any privacy queries or data rights requests, you can contact our appointed Data Protection Officer via email at [email protected].
2. What Information We Collect
We minimise personal data collection and only gather information necessary for site functionality, security, and communication:
- Contact Details: Your name and email address when you voluntarily submit queries via our contact desk.
- Technical Telemetry: Anonymised IP addresses, browser types, device identifiers, and operating systems to prevent security threats and optimise site performance.
- Usage Information: Anonymised metrics regarding page dwell times, outbound click events, and referring URLs.
We do not collect sensitive category personal data, nor do we request or store debit card details, bank credentials, or government identity documentation.
3. Lawful Basis for Processing
We process your personal information under the following lawful bases defined by UK GDPR Article 6:
Lawful Grounds:
Legitimate Interests: To protect our digital infrastructure against fraudulent activity, monitor website stability, and measure aggregated engagement metrics.
Consent: When you provide your contact information to receive direct assistance or sign up for specific communications.
Legal Obligation: To demonstrate compliance with UK advertising and consumer protection mandates.
4. Data Retention & Security Measures
Contact communications are retained only as long as necessary to address your specific enquiry (normally not exceeding 12 months). Technical access logs are rotated and deleted within 90 days. We employ robust technical safeguards including TLS 1.3 cryptographic transport, strict access controls, and regular vulnerability audits.
5. Your Statutory Rights
Under UK data protection legislation, you enjoy several key rights regarding your personal information:
- Right to Access: Request confirmation and copies of your personal data held by us.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request the deletion of your personal data (“Right to be Forgotten”).
- Right to Object & Restrict: Object to or restrict the processing of your personal data under specific conditions.
You also maintain the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled improperly.
Privacy Policy FAQs
No. Casino Payments UK never sells, leases, or trades your personal information or contact details to third parties, casinos, or marketing aggregators.
Send your request in writing to [email protected] with the subject line “Subject Access Request”. We will respond within one calendar month in accordance with statutory requirements.
Where third-party technical providers (such as hosting infrastructure) operate outside the UK, transfers are secured under UK adequacy regulations or standard contractual clauses.